Telehealth Software Development

Mentoly is designed to make mental healthcare more accessible and easier to navigate. The platform helps users find the right therapist based on their needs, book sessions, and manage payments in one place. At the same time, psychologists can present their expertise, manage availability, and work with clients through a structured and comfortable interface.

The focus is on creating a clear, user-friendly experience where both sides can interact easily and without friction.

Our task was to build a platform that connects psychologists with clients in a simple and accessible way. The system had to support therapist discovery, appointment scheduling, payments, and personal dashboards, while allowing users to search for specialists based on their needs, preferences, and therapy goals.

Before Mentoly, most platforms on the market did not have an attractive design or the strong features needed for a great user experience. Our challenge was to create a platform that would be better than current options, with an easy-to-use interface and all the key features psychologists and clients need.

We started with competitor analysis to understand the current market. Most platforms, especially in the Ukrainian segment, had similar structure and neutral design. Based on this, we identified an opportunity to build a more warm and welcoming product.

User feedback also highlighted the need for better filtering, simpler onboarding, and faster therapist selection.

We began with wireframes to validate core user flows and test usability early. The final design follows a warm and friendly style to create a sense of trust. A key decision was to move registration after the questionnaire, allowing users to first experience the value of the platform.

This approach helped improve conversion rates and reduce friction at the entry point.

Users can search for therapists based on their needs. Filters include problem type, session format (online/offline), preferred age, and price range. This allows users to quickly narrow down options and find relevant specialists.

One of the key features is automatic therapist matching. Users complete a short questionnaire, and the system suggests the most suitable psychologists based on their answers. This reduces decision fatigue and speeds up the selection process.

We designed the onboarding flow to introduce the platform value before asking users to register. Instead of showing a sign-up form immediately, users first complete a questionnaire focused on their needs and preferences. This helps them better understand the platform and makes the process feel more personal and supportive, which also improved registration conversion.

Each psychologist has a detailed profile with experience, education, and availability. Users can book sessions directly on the platform and pay for them without leaving the app. This creates a complete and seamless marketplace flow.

The platform supports promo codes that users can apply while booking sessions. This functionality allows clients to receive discounts on therapy sessions and makes the service more accessible and flexible.

Users can add funds to their internal wallet using bank cards and use the balance to pay for therapy sessions fully or partially.

The wallet system simplifies payments and allows users to manage their spending directly inside the platform. We are also expanding this functionality with internal virtual balance logic and support for corporate clients and employee wellness programs.

The platform includes a gift certificate system that allows users to purchase certificates with a custom amount and send them to other people via email.

After activation, the funds are added to the recipient’s wallet balance and can later be used for booking therapy sessions.

Users can manage their account and upcoming sessions through a dedicated settings page. The section allows clients to review scheduled appointments, update profile information, and make changes to sessions when needed.

Mentoly brings together 250+ psychologists and psychotherapists and has facilitated 100,000+ consultations, showing strong adoption and real usage of the platform.

The platform has received positive feedback from both psychologists and clients and continues to evolve with new features as part of a long-term partnership.